Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT WITH OUR MANUFACTURERS, YOUR CREDIT CARD MAY BE CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately at (929) 352-5532. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Shop Your Décor, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.
All Furniture Sales are final. Custom orders include, but are not limited to, any and all furniture items, Wall Art , Textiles and Rugs. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify. You have up to 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours custom orders are non-refundable. Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned. Please refer to our vendor warranties for specific information on individual policies.
If for any reason your custom furniture piece does not arrive with the specifications that you selected when ordering, Shop Your Décor reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible. While the manufacturers do their best to ensure excellent packaging; occasionally glass and mirror could get damaged at the hands of a delivery carrier in transit. Items received with broken glass ARE NOT considered defective products. ShopYourDecor.com and the manufacturer reserve the right to replace the glass or mirror as quickly as possible. In these cases, you can contact our customer service department to request replacement glass to be sent to you at no additional cost.
Shop Your Décor does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party. We know you'll enjoy the product that is made especially for you!
Color Note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.
Natural Products: All items made from natural products such as but not limited to-limestone, marble, alabaster and granite will have natural variations and no two will be the same. These variations should be expected and are not seen as defects.
You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your return or request to cancel your unshipped merchandise. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 25% restocking fee and shipping costs. If an item was free shipping, the original shipping costs incurred by Candelabra will be deducted. ShopCandelabra.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it as been longer than 15 days, please give our Customer Service Department a call at (929) 352-5532.
Your Décor Corp (www.ShopYourDecor.com) is a registered corporation in the State of New York and is responsible for collecting 8.875% state sales tax on all orders shipped within the state. Our shopping cart will automatically calculate this tax on all orders shipped within the state of New York.
This site is provided by Your Décor Corp. on an "AS IS" basis. Your Décor Corp. makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, Your Décor Corp. disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Your Décor Corp. will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.
We accept MasterCard, Visa, Discover, American Express, Paypal and Paypal Express. All transactions are handled through a SSL secure server protected by Shopify®.
The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.
All content included on this site, such as text, graphics, logos and images are the property of Your Décor Corp.. or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of Your Décor Corp.. and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information*. This may include your name, address, telephone number, e-mail address and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. Emails may contain links to Third Party Sites owned and operated by different companies over which we have no control. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our "Contact Us" page.
*This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.
Your Décor Corp. makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. Your Décor Corp. reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, Your Décor Corp. will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.
All products are covered by manufacturer warranties.
e-Gift Cards can only be redeemed at ShopYourDecor.com and are not redeemable for cash except to the extent required by law. e-Gift Cards are "virtual" and are sent to the recipient by email. The order requires an email address for the recipient. A shipping address is not necessary. If multiple e-Gift Cards are purchased in one order for a single recipient all the corresponding e-Gift Card codes are sent to the recipient in one email. Each e-Gift Card has a unique code, which can be redeemed by only one customer during checkout. If you use your e-Gift Card for a purchase and do not exhaust the balance then the difference will be available for future purchases. Bulk e-Gift Card orders can be placed by calling (929) 352-5532/ *e-Gift Cards never expire.